Terms & Conditions

Your statutory rights are not affected by any of the following store policies.

Ordering Online with DL Designs of Rutland is safe and secure!

Recommended method: Paypal

  • We employ a method of interaction with our visitors that does not compromise credit card or personal account information. All ONLINE payments, including Credit Card Payments are processed through PAYPAL. This online system is 100% secure.
  • A Paypal account is not essential to use your card for payment for our products. It is possible to pay using a credit / debit card. Please be aware that the card will be processed via the Paypal system. Both payment options will be presented at checkout.  An email address will be required.

Other ways to pay:

  • If you are not able to, or are not sure how to use the Paypal payment method, you can make a bank transfer directly to the DL Designs of Rutland account. Please contact us for information. Orders will be shipped once the cleared payment has been received in our account.
  • If you wish, you may also send us a Postal Order or a personal cheque (made payable to: Diane Lynch). Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
  • Please allow additional 7-10 business days for shipping of your merchandise if you are paying by Postal Order or personal cheque. To order by these methods, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the Office Address below.
  • If you are local to Stamford/Rutland area and wish to pay cash on collection that is possible. Please contact us by email or via the “Contact Us” form on this website.

Return / Refund Policy:

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer’s receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Shipping and Delivery Information:

Postage Costs within UK:

  • £1.20 for orders up to £6.00
  • £3.00 for orders up to £20.00
  • £5.00 for orders up to £50.00
  • Sorry we do not ship to any other locations at this time.
  • Items are normally sent by Royal Mail or courier. Please ensure you have given us the correct delivery address including the correct post code.
  • If a package is returned back to DL Designs of Rutland, additional re-delivery charges may apply.
  • Items will only be shipped to the billing address given with your payment details.
  • We are sorry, we are unable to deliver to any address other than the billing address. Special Exceptions can be made for Gift Deliveries within the United Kingdom. You will need to contact us by email or the “Contact Us” form on the website at the time of placing the order to discuss this.

Prices:

  • Goods are charged at the price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints:

  • If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days – Monday – Friday). It will then be dealt with confidentially and effectively.

Office Address:

  • DL Designs of Rutland, 16 Pentland Court, Oakham, Rutland, LE15 6NQ. Tel: 01572 868307

PLEASE NOTE: This is our registered office and NOT our showroom address as we do not have a bricks and mortar shop.

  • Personal viewing can be arranged by appointment only. Please do not arrive un-announced as we may not be in and it would be a wasted trip for you!